The Wireless Operations Dashboard has been significantly expanded. What started as a high-level health overview has grown into a true troubleshooting dashboard — capable of identifying problem clients, diagnosing disconnect causes, measuring service latency, and tracking roaming quality, all directly from the syslog messages your access points are already sending. No extra agents, no SNMP polling, no additional configuration required.
Zero-Configuration — It Just Works
As long as your APs forward syslog to Backup Manager and the messages are tagged as WIRELESS, every metric on the dashboard is populated automatically. There is nothing to install, no additional tables to create, and no changes to make to your access points. The dashboard reads your existing syslog stream and derives all insights from it.
Supported platforms. Built and tested with Cisco / Catalyst wireless access point syslog output. Parsed events include associations, disassociations, roaming (802.11r), WPA/WPA2 authentication, 802.1X, RADIUS MAC auth, DHCP/DNS/ARP/HTTP service events, and deauthentication messages with IEEE 802.11 reason codes.
Enhanced Wireless Health Score
The health score has been upgraded from a simple single metric to a five-component composite score (0–100) with individual sub-scores visible at a glance:
- Auth — weighted authentication success rate across WPA/WPA2, 802.1X, and RADIUS MAC
- Roaming — 802.11r fast-roam acceptance rate
- RSSI — proportion of clients with good or excellent signal
- Stability — inverse of the disconnect-to-association ratio
- Services — DHCP, DNS, ARP, and HTTP response quality
New: Top Problem Clients
The most valuable addition for day-to-day troubleshooting. The dashboard now ranks clients by total wireless events — showing their MAC address, event count, number of APs visited, average RSSI, and the automatically detected main issue (e.g. "Reason 1: Unspecified", "Reason 2: Auth expired", "Excessive roaming"). A client with 700 events across 3 APs stands out immediately, long before a user files a complaint.
New: AP Health Scores
Each access point now receives its own health score derived from authentication success rate, average client RSSI, and disconnect rate. The table makes it easy to spot which specific AP is struggling — and whether the problem is authentication failures, poor signal, or excessive disconnections.
New: Disconnect Reason Matrix
The original pie chart has been replaced with a full reason matrix showing each IEEE 802.11 disconnect reason code with a human-readable label, an event count, and the number of APs affected. Reasons like "TDLS teardown", "Auth expired", "Inactive", and "4-way timeout" are tracked separately and sorted by frequency so the dominant failure mode is always at the top.
New: Authentication Failure Detail
Authentication is now broken down into five failure categories — WPA Deauth, RADIUS Rejection, 802.11r Failure, PMK Failure, and 802.1X Failure — each displayed with a count. This immediately tells you whether authentication problems are client-side (WPA), infrastructure-side (RADIUS), or roaming-related (11r/PMK).
New: Wireless Service Health
One of the most hidden but impactful metrics. The dashboard now extracts DHCP, DNS, ARP, and HTTP response times directly from syslog events, displaying average response time per service alongside slow/failed counts. High DNS latency or DHCP failures correlate directly with client complaints about connectivity — and they now surface automatically without any packet capture or additional tooling.
New: Roaming Quality Panel
Beyond the basic success rate, the dashboard now tracks 802.11r roam event totals, failed roam attempts, and ping-pong clients (devices that repeatedly roam back and forth between the same pair of APs). Ping-pong roaming is a common cause of user-perceived degradation and is now flagged automatically.
New: Vendor Analytics
Client MAC addresses are resolved to device vendors using OUI lookups. The vendor table shows client count, roam rate, and failure rate per vendor — making it immediately apparent if a particular device type (e.g. Zebra scanners, Honeywell terminals, or older Android handsets) is responsible for a disproportionate share of failures.
New: RSSI by AP & Roaming Paths
The dashboard now shows the top APs ranked by worst average client RSSI — helping identify dead zones or APs with coverage problems — alongside the most common AP-to-AP roaming transitions. Seeing that clients are roaming from EndOfLine3 → Reference_Store hundreds of times validates that coverage overlaps correctly between those two locations.
Background Caching for Instant Loads
All dashboard statistics are now pre-computed in the background and cached. A background process cycles through all four time windows (1H, 6H, 24H, 7D) continuously, refreshing each window's data every 60 seconds. When you open the dashboard or click Refresh, the response is served from cache in under a millisecond — regardless of how many syslog messages are in the database.
Flexible Time Windows & Auto-Refresh
Every metric respects the selected time window — choose between the last 1 hour, 6 hours, 24 hours, or 7 days with a single click. The dashboard auto-refreshes every 30 seconds and, thanks to background caching, those refreshes are now instant rather than triggering new database queries each time.
Upcoming PostgreSQL Release. The Wireless Operations Dashboard is part of the next major release of Backup Manager & Network Operations Suite. It is not yet available in the current public download and will ship together with the PostgreSQL-powered version.